EmailHunk is an online platform that provides you with high-quality and customized email templates for your marketing campaigns. We value your privacy and are committed to protecting your personal data and respecting your rights. This privacy policy explains how we collect, use, share, and safeguard your personal data when you use our platform, and what choices you have regarding your data. Please read this policy carefully before you start using our platform.
## What data do we collect?
We collect different types of data from you, depending on how you interact with our platform. Some data is provided by you directly, such as when you create an account, purchase a plan, or contact us. Some data is collected automatically, such as when you browse our website, use our editor, or download our email templates. Some data is obtained from third parties, such as when you link your social media account with our platform, or when we use analytics tools or advertising networks.
The data we collect may include the following:
- Personal data: This includes your name, email address, phone number, billing address, payment information, and any other information that can identify you or be linked to you as an individual.
- Account data: This includes your username, password, profile picture, preferences, settings, and any other information that you provide or update in your account.
- Usage data: This includes information about how you use our platform, such as the email templates you choose, edit, preview, download, or send, the features you access, the time and duration of your sessions, the pages you visit, the links you click, the searches you make, and any feedback or ratings you give.
- Device and technical data: This includes information about the device and browser you use to access our platform, such as your IP address, device type, model, brand, operating system, browser type, version, language, and settings, screen resolution, and other technical identifiers.
- Cookie and tracking data: This includes information that we or our third-party partners collect using cookies, web beacons, pixels, tags, scripts, and other similar technologies, such as your browsing history, preferences, interests, location, and other behavioral and demographic data.
We do not collect any sensitive personal data from you, such as your race, ethnicity, religion, health, or biometric data, unless you voluntarily provide it to us and consent to its use.
## How do we use your data?
We use your data for various purposes, depending on the type of data and the legal basis for processing it. We use your data to:
- Provide our platform and services to you, such as creating and maintaining your account, processing your transactions, delivering your email templates, and fulfilling your requests.
- Improve and personalize our platform and services, such as developing new features, enhancing the user experience, tailoring the content and offers to your preferences and interests, and providing customer support and feedback.
- Communicate with you, such as sending you service-related messages, newsletters, marketing emails, surveys, and promotions, and responding to your inquiries and comments.
- Protect and secure our platform and services, such as detecting, preventing, and resolving any fraud, abuse, security breaches, or technical issues, and enforcing our terms and conditions and policies.
- Comply with our legal obligations, such as responding to lawful requests from authorities, courts, or regulators, and defending our rights and interests in legal disputes or proceedings.
- Perform any other purpose that we disclose to you at the time of collecting your data or that we obtain your consent for.
We will only use your data for the purposes that we have a legal basis for, such as your consent, our legitimate interests, or the performance of a contract with you. We will not use your data for any purposes that are incompatible with the original purposes, unless we have your consent or a legal obligation to do so.
## How do we share your data?
We may share your data with third parties in certain circumstances, such as:
- Service providers: We may share your data with third-party service providers that help us provide, improve, and secure our platform and services, such as hosting, cloud computing, payment processing, analytics, email delivery, advertising, and customer support. We only share your data with service providers that have a contractual obligation to protect your data and use it only for the purposes that we authorize.
- Social media platforms: We may share your data with social media platforms if you choose to link your social media account with our platform, or if you interact with our social media pages or features. The data we share may include your name, email address, profile picture, friends list, and other information that the social media platforms provide to us or allow us to access. The data we receive from social media platforms is subject to their privacy policies and settings, which we encourage you to review and adjust.
- Business partners: We may share your data with third-party business partners that offer products or services that may be of interest to you, such as affiliates, sponsors, or advertisers. We only share your data with business partners that have your consent or a legitimate interest to contact you, and that have a contractual obligation to protect your data and comply with applicable laws and regulations.
- Legal authorities: We may share your data with legal authorities, courts, or regulators if we are required or permitted to do so by law, or if we believe that such disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of others, or to prevent or investigate any fraud, abuse, security breaches, or illegal activities.
- Business transfers: We may share your data with third parties in connection with a merger, acquisition, sale, reorganization, or any other change of ownership or control of our business or assets. In such cases, we will ensure that the third parties comply with this privacy policy or provide you with a comparable level of protection for your data.
We do not sell your data to any third parties for their own marketing or commercial purposes, unless we have your consent or a legal obligation to do so.
## How do we protect your data?
We take appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using encryption, firewalls, and other security technologies to safeguard your data in transit and at rest.
- Limiting the access to your data to our employees, service providers, and business partners who need it to perform their duties and who are bound by confidentiality agreements.
- Implementing policies, procedures, and training to ensure that our staff and partners follow the best practices for data protection and privacy.
- Monitoring and testing our systems and processes to detect and prevent any security breaches or incidents.
However, no method of transmission or storage of data is 100% secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account and password, and for notifying us immediately of any unauthorized or suspicious activity on your account.
## How long do we keep your data?
We keep your data for as long as necessary to fulfill the purposes for which we collected it, or to comply with our legal obligations, contractual agreements, or business needs. The retention period of your data may vary depending on the type of data and the purpose of processing it. When we no longer need your data, we will delete it or anonymize it, or, if this is not possible, we will securely store your data and isolate it from any further use.
## What are your rights and choices?
You have certain rights and choices regarding your data, subject to applicable laws and regulations. These rights and choices may include:
- Accessing, updating, or deleting your data: You can access, update, or delete your data through your account settings, or by contacting us at support@emailhunk.com . We will respond to your request within a reasonable time frame, and in accordance with our legal obligations and operational capabilities.
- Opting out of marketing communications: You can opt out of receiving marketing emails from us at any time by clicking on the unsubscribe link in the email, or by contacting us at support@emailhunk.com. Please note that we may still send you service-related messages, such as confirmations, receipts, or notifications, even if you opt out of marketing communications.
- Managing your cookies and tracking preferences: You can manage your cookies and tracking preferences through your browser settings, or by using the tools and options that we or our third-party partners provide on our platform. Please note that disabling cookies or tracking technologies may affect the functionality and performance of our platform and services.
- Exercising your data protection rights: Depending on where you live, you may have additional rights under certain data protection laws, such as the GDPR or the CCPA, to access, correct, restrict, object, or port your data, or to withdraw your consent or lodge a complaint. You can exercise these rights by contacting us at support@emailhunk.com. We will respond to your request within a reasonable time frame, and in accordance with our legal obligations and operational capabilities.
## How do we update this policy?
We may update this policy from time to time to reflect changes in our data practices, laws, or regulations, or to address new issues or concerns. We will notify you of any material changes by posting the updated policy on our platform, or by sending you an email or other notification, before the changes take effect. We encourage you to review this policy periodically to stay informed about how we collect, use, share, and protect your data.
## How do you contact us?
If you have any questions, comments, or feedback about this policy or our data practices, please contact us at:
EmailHunk
support@emailhunk.com
We will respond to you as soon as possible. Thank you for choosing EmailHunk.